Etain on-line Dermalogica products returns policy
At etain on-line we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
We offer a 100% money back product satisfaction guarantee on all Dermalogica products returned for any reason.
For products that have been delivered in error we will refund the full value of the products and the costs of returning them.
Where we are unable to supply a product you have ordered and paid for, we will automatically refund you the amount paid for the product as soon as is reasonably possible.
If you are unsatisfied with a product for any reason you will be refunded the price you paid for the product, less the cost of postage.
For your protection, we recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back.
We will refund using the same payment method of the original purchase.
NOTE: nothing above is to be taken to limit rights which you have under the Australian Consumer Laws.
All other items returns Information.
MONEY BACK GUARANTEE & REFUNDS
Etain on-line offers a money back guarantee on the authenticity of every product we sell, we only sell genuine products with a full warranty.
etain on-line will not exchange or refund goods unless they were damaged or faulty when purchased.
If you have simply changed your mind or wish to cancel your order and want a refund a 10% restocking fee is applicable (goods must be unopened, undamaged and unused including packaging) as we have to cover bank and stocking charges, alternatively we can provide a store credit for the full value of your purchase.
If you wish to return something you must contact us before returning anything to obtain the appropriate Product Return form.
It is your obligation to pack returned products satisfactorily so that they arrive back with all seals intact. Any Product that arrives back damaged, leaked, opened or used will simply be returned back to you.
Sorry we cannot refund freight charges on delivery and return of goods and all returns must be within 14 days of purchase.
Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case you will be emailed and informed of the expected delay. The general delay is usually only 3 – 5 days.
GOODS DAMAGED IN TRANSIT
If your products are damaged in transit please contact us to organise a replacement.
At the time of ordering, it is your obligation to enter the correct delivery address details. If you are having your parcel delivered to a business address, you must include the company name. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
Unless your postage option includes insurance we will not accept liability for any loss or damage during delivery or arising from a late delivery as this is handled by Australia Post. Orders can take up to a maximum of 14 days for delivery although we always endeavor to get it to you quicker if possible. We always do our best to provide products on time to our customers.
In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always endeavor to follow up any missing or lost parcels with Australia Post on your behalf and do everything in our power to rectify the situation.
METHOD OF REFUNDS
etain on-line will refund you through your original payment method.
Our return address is:
Thirtyseven37 Degrees PTY LTD
Po Box 702