Frequently Asked Questions

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Are your products genuine?

All products are genuine and we guarantee the authenticity of all our products. These are backed up by genuine Australian Warranties

Do you post throughout Australia or only to major cities?

Yes, we post to Australia wide.

Are your products genuine?

All products are genuine and we guarantee the authenticity of all our products. These are backed up by genuine Australian Warranties

Do you post throughout Australia or only to major cities?

Yes, we post to Australia wide.

Can I send a product to a friend?

Yes, order your items and change your shipping address to the address you want your items to be delivered to.

I want to know more about Dermalogica, or DMK what is the official website?

To view further information about Dermalogica or DMK you may visit their sites at www.dermalogica.com/www.dannemking.com.

Do I need to be a member to buy from your site?

No, but do join up for our news and you will be first to receive all our great specials info

My parcel is late.

From time to time Australia post will hold your parcel for you at your local post office.

I’m scared about putting my credit card on the internet? Can I pay cash or money order?

We offer BPAY as an alternative to using your credit card, this is a very simple and easy way to pay. Please Call to place your order and get our banking details, we will send out your order once payment has been received into our account.

Do you offer a wholesale service?

We have no limit on what you can order on our site but we do not offer a wholesale discount service.

How much is it for postage and how long will it take?

Postage is free when you spend over $150.00.

Shipping Method Delivery Time Spend over $150 in a single order Spend under $150 in a single order Notes
Standard Delivery 2-5 business days FREE $8.95 flat rate Delivered anywhere in Australia. If you live in a rural area you may experience a slightly longer delivery time.